Refund & Cancellation Policy

This policy explains when you can cancel an order or get a refund for a QRakshak digital licence or physical product. It forms part of our Terms of Service and does not limit any right you have under the Consumer Protection Act 2019.

1. Digital licence

• Within 7 days of purchase, if the QR has not been activated: full refund.
• Within 7 days, if activation failed because of our error: full refund or a replacement licence — your choice.
• After activation: no proportional refund, because the digital service has already started. If the Service is materially defective, we will fix it or refund the unused period as required by law.
• Duplicate payment or a technical error: 100% refund of the duplicated amount within 5 working days of verification.
• Renewal: cancel before the renewal date to avoid the next charge. A renewal already charged follows the 7-day rule above.

2. Physical QR products

• Damaged or defective on arrival: free replacement if you report it within 7 days with a photo of the product and packaging.
• Wrong item delivered: free replacement or full refund, including the return shipping we arrange.
• Ordered by mistake: full refund if the order has not shipped. Once shipped, you may return it unused and undamaged within 7 days of delivery; we refund the product price after inspection. Return shipping is paid by you unless the item was defective.
• Custom-printed or personalised QR products cannot be returned for a change of mind once printing has started, because they cannot be resold. This does not affect your rights for a defective or wrongly described product.

3. Cancellation

• You can cancel an unshipped order from the confirmation email or by writing to us.
• You can stop a digital subscription at any time; access continues until the end of the paid period unless you ask for immediate closure.
• We may cancel an order for pricing error, suspected fraud, stock unavailability or a legal requirement, and will refund any amount already paid.

3a. Shipping and delivery

• Dispatch: printed QR stickers are dispatched within 1–3 working days of order confirmation (excluding Sundays and public holidays).
• Delivery: typically 3–7 working days after dispatch for serviceable PIN codes. Remote PIN codes can take longer; the courier tracking link is emailed as soon as the parcel is handed over.
• Charges: any delivery charge is shown at checkout before you confirm the order. There are no hidden fees, and the invoice shows the full amount paid.
• Serviceable areas: we ship across India. If your PIN code is not serviceable, we cancel the order and refund the full amount within 5–7 working days.
• Undelivered or lost parcels: report within 15 days of the dispatch email and we will investigate with the courier and reship or refund at our cost.
• Digital orders (activation links, QR tokens) are delivered instantly by email after payment — there is no shipping charge.

4. How to request a refund

1. Email contact@thinkaiq.com with the subject “Refund request”.
2. Include the order ID or invoice number, the account email/phone, the amount, and the reason.
3. For a damaged product, attach a photo and the delivery date.
4. We acknowledge within 7 days and decide within 30 days of receiving a complete request.

5. Refund timeline and method

• Approved refunds are processed within 5–7 working days of approval.
• Refunds go to the original payment method. For UPI/card/NetBanking, your bank may take additional time to credit the amount.
• We may ask for a cancelled cheque or bank details only where the original method cannot be refunded.
• Payment-provider and bank charges are non-refundable except where the law requires otherwise (for example, where the refund is due to our error or a defective product). We never deduct a fee from a statutory refund.

6. What is not refundable

• An account closed because of stalking, harassment, fraud or another serious breach of the Terms.
• Amounts already consumed for a completed service period, except where the Service was materially defective.
• Third-party charges (for example, your bank's currency or transaction fee) that we do not control.
• Free features — these have no charge and therefore nothing to refund.

7. Your statutory rights

Nothing in this policy excludes or limits rights that cannot be excluded under the Consumer Protection Act 2019, including the right to a replacement, repair or refund for a defective good or a deficient service, and the right to approach a Consumer Commission. If you are not satisfied with our decision, escalate to our Grievance Officer or the appropriate consumer forum.

8. Contact

Refunds: contact@thinkaiq.com
Grievance: contact@thinkaiq.com
ThinkAIQ LLP · 2nd Floor, C/O Vidya Devi, Vidya Bhawan, Ashok Nagar, Kankarbagh, Patna, Bihar - 800020