Delete your account

This page explains how to delete your QRakshak / QR Safety account and the personal data associated with it. It applies to the QR Safety Android app (com.qrakshak.safety), the iOS app (where available) and the QRakshak website.

1. How to request deletion

1. Send an email from the email address registered to your account (or, if your account has no email, from any address and include the registered phone number) to contact@thinkaiq.com.
2. Use the subject “Delete my account” and include your name and the phone number on the account.
3. We verify that the request comes from the account holder (or an authorised guardian/representative).
4. We complete deletion within 30 days of verification and reply to confirm. If we need more information, the 30-day clock starts when we receive it.

If you cannot access your registered email, contact the same address and tell us. We may ask for an alternative verification (for example, a one-time code to the registered phone) so that someone else cannot delete your account.

2. What is deleted

• Your account profile: name, email, phone number, hashed PIN and hashed security answers.
• Device bindings and push notification tokens.
• Your QR codes and their profile fields: display name, photos, category fields, medical notes, school/guardian details and safe words.
• Emergency contacts you added.
• Scan and alert records linked to your account, subject to the security/audit retention below.
• Support attachments you asked us to delete, where no legal obligation requires retention.

3. What is kept, and for how long

• Security and audit logs (up to 180 days): required by CERT-In directions and for fraud prevention. They contain hashed identifiers and no raw phone number or PIN.
• Billing and tax records (up to 8 years): invoices, GSTIN (if provided) and payment amounts, required by tax and company law. These are kept separately from your profile.
• Encrypted backups (up to 30 days): deleted data rotates out as backups expire. We do not restore deleted data for normal operations.
• Legal hold: if a claim, investigation or legal obligation requires it, we may keep specific records for longer, with restricted access.

We do not keep your data for marketing after deletion. We do not sell it. See the Privacy Policy for the full retention table.

4. Delete some data without closing your account

• Open the app → a QR → Edit / Delete to remove that QR and its fields.
• Open Emergency contacts to remove a contact.
• Turn off optional fields (photo, medical note) by clearing them and saving.
• Withdraw consent for optional processing at any time by emailing us; we will stop that processing within 30 days.

5. Children and guardian requests

A parent or guardian can request deletion of a child's profile. A school can request deletion of a student profile it manages. We may ask for evidence of the relationship or authority. The same 30-day timeline applies.

6. Nomination and authorised representatives

You may nominate someone to exercise your data rights in the event of death or incapacity, or authorise a representative to make a request. We will verify the nomination/authority before acting. See Your Data Rights.

7. Effect of deletion

• Your QR codes stop working and printed stickers can no longer resolve to your profile.
• You will lose access to your account and any unused paid period, except for a refund you are entitled to under the Refund Policy.
• Deletion is irreversible. If you want to keep a copy, export your data before requesting deletion.

8. If you are not satisfied

Contact our Grievance Officer. If we do not resolve your request within 30 days, you may complain to the Data Protection Board of India under the DPDP Act 2023. You can also complain to the appropriate consumer forum for a service issue.

9. Contact

Account deletion: contact@thinkaiq.com
Privacy/grievance: contact@thinkaiq.com
ThinkAIQ LLP · 2nd Floor, C/O Vidya Devi, Vidya Bhawan, Ashok Nagar, Kankarbagh, Patna, Bihar - 800020